Frequently Asked Questions
We've compiled a comprehensive list of Frequently Asked Questions, aiming to address a wide range of enquiries. Nevertheless, if you come across something not covered here, please contact us and we will do our best to help.
Orders
Orders made before 2pm will be delivered within 48 hours from Monday to Friday. Orders placed after 2pm will be dispatched the following working day and delivered within 48 hours from Monday to Friday. Please note: Parcels do not require a signature and may be securely left on the property in a plain, waterproof bag. If your parcel hasn't arrived within this timeframe, please reach out to us on 0808 168 3344.
If your parcel has arrived damaged, please contact us at no charge by reaching out to us on 0808 168 3344.
For comprehensive information regarding our returns policy, please refer to the details provided here.
Delivery is free on all UK Mainland orders over £35.00. For orders below £35.00 a charge of £5.95 is due. For comprehensive information regarding our delivery policy, please refer to the details provided here.
Rest assured, you don't have to wait around for the courier to deliver your Breakthrough order (we understand the inconvenience of waiting for a parcel). Just provide secure delivery instructions during checkout, and our courier will leave it securely for you in a plain, waterproof bag.
Breakthrough Dog Food
The introduction of Breakthrough should occur gradually, spanning a period of 7 to 10 days for optimal results. For a comprehensive understanding of the 3-Stage Feeding Process, please refer to the detailed explanation provided here.
The timeline for noticing changes in your dog's behavior varies since every dog is unique. However, if you've followed the instructions diligently, you can typically expect to observe a difference after 4 weeks. For a thorough understanding of the 3-Stage Feeding Process, please refer to the detailed explanation provided here.
Predicting specific improvements can be challenging as it varies depending on the individual dog and the severity of the issues. However, generally, you should notice an uplift in your dog's mood and increased responsiveness to training. For further details, please refer to the comprehensive explanation of the 3-Stage Feeding Process provided here.
Breakthrough is formulated to be a complete and balanced diet, making it suitable for all dogs, regardless of behaviour issues. If you have any questions or concerns please speak to your Veterinary practice or call us on 0808 168 3344.
We recommend a gradual transition over 7-10 days, though it may take longer depending on your dog's preferences. Start by mixing a small amount of Breakthrough with the wet food, gradually increasing the proportion of Breakthrough while decreasing the wet food. You may find it helpful to initially soak the Breakthrough with warm water and mix it with the wet food. Continue to reduce the wet food and increase the Breakthrough portion. Once your dog is fully transitioned to Breakthrough, you can gradually decrease the amount of water added.
Yes, Breakthrough is indeed based on Val Strong's B6 serotonin diet, this has now been formulated into a convenient dry diet for two-feed per day consumption. It contains all the necessary B6 'catalyst' for effective function. You can explore the website and press releases for the developmental history, along with testimonials and additional information. There are no contraindications for feeding Breakthrough to dogs already on SSRI/TCA drugs, as the diet does not excessively increase the availability of monoamines beyond their normal modulation in the brain.
Please contact the helpline on 0808 168 3344 for individual feeding advice for your dog if you feel you need to supplement for anal gland problems.
It's plausible that a dog seeks alternative foraging or appetitive behaviors to cope with and alleviate anxieties. By using Breakthrough, anxiety may reduce, ensuring that enjoyable behaviors like hunting are maintained.
Protein, along with its constituent amino acids, remains intact throughout the manufacturing process. If protein were degraded during manufacturing, common foods like boiled eggs, roast beef, and cooked turkey would lose their nutritional value. The processing method ensures that essential amino acids, including tryptophan, are preserved for absorption and transportation across the blood-brain barrier. However, the availability of tryptophan for conversion into serotonin depends on various factors, which is crucial for the effectiveness of Breakthrough.
We understand that some dogs can be picky eaters, even when presented with delicious food. However, there are several factors to consider when introducing a new food:
It's important to note what we mean by "not eating." Transitioning to a new food takes time, and it's normal for dogs to show some reluctance initially. For guidance on transitioning your dog to Breakthrough, please refer to our 3-Stage Feeding Process [link]. Follow our step-by-step guide to ensure your dog has the best start with Breakthrough.
If you've followed these recommendations and your dog still refuses to eat Breakthrough, please don't hesitate to contact us on our FREE helpline at 0808 168 3344. Our dedicated team is here to provide tailored advice and support specifically for your dog’s needs or if becomes necessary a refund as part of our 28-day money-back guarantee. You can find full terms and details here.
If your dog is having difficulty enjoying Breakthrough, please don't hesitate to reach out to our FREE helpline at 0808 168 3344. Our dedicated team is here to provide tailored advice and support specifically for your dog’s needs.